If that is the case, please read, or re-read Part 1 and Part 2 of the three-part series. You'll understand where we are going.
To affirm two major points:
1. In business, good customer service is not enough. To succeed, we need to provide exceptional customer service, plus ?A Bit More.?
2. A customer is anyone with whom we have a relationship, which includes a paying customer, employee, supplier Wholesale Elgton Jenkins Jersey , family, and neighbours.
In the last two articles, you were challenged to apply ?A Bit More? dignity hints, and ?A Bit More? ask and listen hints.
How is it going?
This time let's look at the ?A Bit More? principles of explain and do what you said you would do.
By treating our customer with dignity, asking questions, and listening empathically to himher, it is likely that our relationship is feeling secure.
We may need to explain our position, or intent for action in easy-to-understand words, based upon the knowledge of our customer.
Brent the electrician said Wholesale Darnell Savage Jr. Jersey , ?We've had sky contact and lost a blonde. We'll need a digger, dinner plates, units, sky pins, a forty, and some partridge. We'll have to hang a can.?
That's zap-chat. Brent would talk to a colleague that way, but he would not talk to a customer that way. He would invest whatever time was necessary to explain it in a way that his customer would understand.
In your area of expertise there may be acronyms and terms that are very common to you, but mean diddly-squat to me. There is a simple rule for this ? don't use them with customers. Explain in terms that your listener understands. Ask more clarifying questions, and listen Wholesale Rashan Gary Jersey , to ensure that your customer understands totally.
Do you explain things completely and clearly to your customers, so they know exactly what you are talking about?
Do a survey at home. Ask your family if you explain your positions, suggestions, and requests in an understandable way. Listen to what they say. You may be surprised.
The final ?A Bit More? principle is: do what you said you would do. This is integrity.
Our world is full of blame, fault, and B.S. excuses. Be different. Don't allow yourself to get sucked into that stuff.
If you say you are going to do something ? do it, whatever the cost. If for some reason you are not able to follow through, immediately inform your customer, apologize Cheap Marquez Valdes-Scantling Jersey , and do whatever it takes to make it right for your customer.
Before you head off to try these techniques, let's review our ?A Bit More? principles of exceptional customer service.
1. Treat your customers with dignity: be respectful, kind, and helpful. Treat them as if they are the reason for your work, rather than an interruption to your work.
2. Ask questions, and clarifying questions, with an inviting body-language and tone-of-voice.
3. Listen empathically with your ears, eyes, and heart. Listen to understand your customer's words Cheap J'Mon Moore Jersey , meaning, and feelings. Invest the time to be attentive, focused, and caring.
4. Explain your position, or what you will do, in terms that your customer understands. Re-visit #2 and #3 above, ask and listen, to ensure that you have been understood completely.
5. Do what you said you would do. Take accountability for your actions. Eliminate blame, fault Cheap Oren Burks Jersey , and excuses. Have you heard the old clich?, ?Under-promise and over-deliver?? Apply it.
I have found that it is extremely costly, in time and money, to find new customers. It is far easier, and more enjoyable to care for my current customers, and help them feel happy, healthy, and loyal.
I challenge you to apply the ?A Bit More? principles of exceptional customer service. Use them with ALL of your customers. They work for me, and I guarantee they will work for you.
What do you have to gain?
Winwin success and happiness for all.
Now get ?out-of-town? and have some fun!
Copyright? 2006
In spite of opposite conviction Cheap JK Scott Jersey , squatting isn鈥檛 only for weight lifters, athletes or even powerlifters; nor does it need to be tied in with building muscle. Squatting down is, and ought to be, for everybody.
While heading off to the fitness center and seeing people gathered around the weight room can be scary, so it is necessary to comprehend the advantages of squats and learn to squat in a comfortable & relaxed position.
Squats Recreate Day-to-Day Movement & It Can Be Done 鈥?Anywhere, Anytime The greatest advantages of squats are that you can do them whenever you, feel free and at anyplace with zero expense! Plus, it enables you to finish the movements (like- bending down to put your shoes on or picking up something you have dropped on the ground) effortlessly just as to avoid damage while doing so. Build Muscle, Increase Speed & Burn Calories Most of the exercises focused on either burning calorie or strengthening. But Cheap Josh Jackson Jersey , squatting is a commixture movement, which means they work a few muscles while speeding up metabolism and burning